Support
We're here to help you get the most out of MyVillageOS.
Contact Our Team
Whether you have a question about your account, an integration, billing, or you've run into an issue, our team is ready to help. The fastest way to reach us is by email.
Response Times
We aim to respond to all support requests within two business days. Requests that involve account access, security, or data privacy are prioritized.
Before You Reach Out
To help us resolve your request quickly, please include the following when you contact us:
- The email address associated with your MyVillageOS account
- A description of what you were trying to do and what happened
- The integration involved, if any (for example, Google, Microsoft, or Zoom)
- The device, browser, or app version you were using
- Any error messages or screenshots that may help
Common Topics
Account & Sign-In
Trouble signing in or resetting your password? You can reset your password from the portal login page. If you still can't access your account, email us and we'll help you recover it.
Connecting Integrations
MyVillageOS lets you connect third-party services such as Google, Microsoft, and Zoom so that AI agents can help you with email, calendars, meetings, and more. For step-by-step instructions on connecting, using, and removing the Zoom integration, see our Zoom integration guide.
Disconnecting or Deleting Data
You can disconnect any integration at any time from your account settings, or by revoking access in the third-party service. To request deletion of your data, contact us at info@myvillageproject.ai. See our Privacy Policy for details on how we handle and retain your data.
Billing
For questions about plans, payments, or refunds, see our pricing page or email us directly.